Director of Events Sales | ??????

Park Hyatt Suzhou
Location: Suzhou, Jiangsu, China
Department: Sales
Position: Department Head/Manager
Job Type: Full-time
Req ID: SUZ000515
Local Position

As the Director of Events Sales at Park Hyatt Suzhou, you will play a critical role in overseeing the smooth and efficient operation of the Marketing and Sales Division, particularly in the absence of the Director of Sales. You will serve as a key member of the Hotel Executive Committee, working closely with various departments to provide services, support, and ensure exceptional guest experiences.

Key Responsibilities:

• Represent the Sales & Marketing Division in executive committee meetings and ensure the department runs smoothly in the Director’s absence.
• Attend and contribute to all relevant meetings, collaborating across departments to drive event sales and maintain seamless operations.
• Maintain a courteous, professional atmosphere, ensuring that all associates consistently provide the highest standards of service to guests and colleagues.
• Handle guest and associate inquiries in a polite and efficient manner, ensuring timely feedback and resolution of issues when necessary.
• Uphold all statutory legislation related to employee relations, health & safety, fire, and hygiene policies, ensuring strict adherence to the hotel’s regulations and guidelines.
• Foster a positive and safe work environment, actively engaging in the welfare, safety, and development of associates.
• Ensure that your department's services meet the highest standards outlined in the Operations Manual, with a focus on efficiency, consistency, and professionalism.
• Build and maintain strong working relationships with both guests and colleagues, promoting a collaborative and positive work culture.
• Represent the Park Hyatt brand and hotel management team with professionalism and responsibility at all times.
• Adapt to changing needs of the hotel, industry, and company, performing additional tasks and responsibilities as required.

Qualifications & Skills:

• Proven experience in events sales, marketing, or a related role within the luxury hospitality industry.
• Strong leadership and communication skills, with the ability to work effectively across multiple departments.
• Excellent problem-solving abilities and a proactive approach to handling guest and associate concerns.
• In-depth knowledge of statutory legislation in employee relations and health & safety.
• Fluent in both English and Mandarin, with strong written and verbal communication skills.
• Commitment to delivering exceptional customer service and maintaining high standards of personal grooming and presentation.

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